Skip to main content
Logo

ReplyQuick Privacy Policy

Last Updated: December 3, 2025

ReplyQuick LLC ("ReplyQuick," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, SMS services, or any product offered by ReplyQuick (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We may collect the following categories of information when you use our Services.

1.1 Personal Information

Information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Business or clinic information
  • Account credentials
  • Communication preferences
  • Any information you submit through forms, support, or onboarding

1.2 Sensitive or Regulated Information (HIPAA Scope)

Certain ReplyQuick products may involve the processing of protected health information ("PHI") as defined under HIPAA.

When applicable, we enter into a Business Associate Agreement ("BAA") with the covered entity or provider.

PHI is handled in accordance with HIPAA, the BAA, and applicable law.

1.3 Usage Data

Information automatically collected, including:

  • Device type, operating system, and browser type
  • IP address
  • Log files and diagnostic data
  • Pages visited
  • Interaction data
  • Date/time stamps

1.4 Cookies & Tracking

We may use:

  • Cookies
  • Web beacons
  • Pixels
  • Local storage
  • Session replay analytics

You may block cookies through your browser settings.

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our Services
  • Deliver SMS communications and automated messaging
  • Process transactions and billing
  • Improve product performance and user experience
  • Communicate with you about updates, services, features, and support
  • Detect fraud, abuse, and security threats
  • Comply with legal and regulatory obligations
  • Train internal AI models (only on non-PHI data unless authorized)

We never sell your personal information.

3. Information Sharing & Disclosure

We may share your information only as described below.

3.1 Service Providers

With trusted vendors who assist in:

  • SMS routing and delivery
  • Phone carrier connectivity
  • Cloud hosting
  • Secure storage
  • Authentication
  • Support services
  • Analytics and infrastructure

These vendors may only use your data to perform services on our behalf.

3.2 Legal Compliance

We may disclose information to comply with:

  • HIPAA
  • Court orders
  • Subpoenas
  • Regulatory inquiries
  • Enforcement of our rights or agreements

3.3 Business Transfers

If we undergo a:

  • Merger
  • Acquisition
  • Financing
  • Asset sale

Your information may be transferred as part of the transaction.

3.4 With Your Consent

We may disclose information for any purpose only when you explicitly consent.

4. SMS Data & Consent

We value your privacy and are committed to protecting your mobile information.

Your mobile information will not be sold, shared, rented, or transferred to any third parties for their own marketing or promotional purposes.

All mobile opt-in information, including phone numbers, consent status, and message activity, is treated as confidential personal data.

All of the personal information categories described in this policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except as required to deliver our messaging services.

We may share mobile information with service providers solely for the purpose of delivering SMS messages, including:

  • telecommunications carriers
  • SMS platform providers
  • routing and deliverability vendors
  • customer support tools used to manage messaging

These providers are contractually prohibited from using mobile data for any purpose other than assisting in message delivery.

We will not disclose, transfer, or share your SMS opt-in or consent with any unrelated third party, affiliate, partner, or business for any purpose other than providing you with the services you requested.

You may revoke your consent to receive SMS messages at any time by replying STOP to any mobile message from us.

5. Data Security

We implement technical and organizational safeguards, including:

  • End-to-end encrypted transmission
  • Encryption of data at rest
  • Access controls and authentication
  • Role-based permissions
  • Audit logs for sensitive actions
  • Secure cloud infrastructure
  • Regular security reviews

No system is 100% secure, but we follow industry best practices.

6. Your Rights

Depending on your region, you may have the following rights:

  • Access the personal information we hold
  • Correct inaccurate information
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request a copy of your data (data portability)
  • Withdraw consent at any time
  • Not be discriminated against for exercising rights

To exercise these rights, contact us using the information below.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide the Services
  • Comply with legal and regulatory requirements (including HIPAA retention rules)
  • Resolve disputes
  • Enforce agreements

Demo environments may delete data automatically after a specified period.

8. Children's Privacy

We do not knowingly collect or process information from children under 13 (or other age limits under applicable regional law).

If you believe we have done so, please contact us and we will remove the information.

9. International Data Transfers

Your data may be processed in the United States or other countries where we operate.

We use appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs) for GDPR
  • HIPAA BAAs
  • Regional compliance addendums for LATAM, Canada, and the EU

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

We will update the "Last Updated" date when changes are made.

Continued use of our Services constitutes acknowledgment of the updated policy.

11. Contact Us

If you have questions or requests related to this Privacy Policy or your personal data, contact us:

ReplyQuick LLC

Email: info@replyquick.ai

Address: 2357 S Tamiami Trail, Venice, FL 34293